Q: How do I activate my Cricket phone after I receive it?
A: An instruction sheet will be included in your Cricket phone box. It instructs you to activate your Cricket phone by calling 1-800-CRICKET and speaking with a Cricket customer service representative.
Q: I do not live in a Cricket market, and want to purchase one for a friend/family member who lives in a Cricket market. Am I able to purchase this gift phone online?
A: A Cricket phone purchased from this website can only be mailed to an address in one of the Cricket service areas for activation on the Cricket wireless service.
Q: My Cricket phone is activated, however I am having trouble making and receiving calls. Who can I contact?
A: You can contact Cricket by calling 1-800-CRICKET and pressing "3"
when prompted by the menu. You will need to speak to a Cricket customer
Q: Where can I make a payment for my Cricket account?
A: Did you know that you can use Cricket's automated system to pay your
bill by check or credit card? Simply dial 1-800-CRICKET and press "2"
when prompted by the menu. It can also help you find a payment location
closest to your zip code. However, the easiest method to find payment
locations is by visiting the Cricket website at www.mycricket.com.
Q: I decided I did not want/need my Cricket service any longer. How can I cancel my service and return my phone?
A: You can return your phone within 7 days of receipt, as long as the phone has 30 minutes or less of usage on it for a full refund. Let's Talk will offer an exchange for any purchase within 30 days of receipt and has less than 30 minutes of usage. In order to cancel your Cricket service, please contact a Cricket customer service representative at 1-800-CRICKET.
Q: I received a bill from Cricket, however I no longer have Cricket service. Who can I talk to regarding this issue?
A: You can contact Cricket by calling 1-800-CRICKET and pressing "2" when prompted by the menu.
Q: How can I add optional features such as voicemail or caller ID?
A: Cricket offers caller id, voicemail, call waiting, 3-way calling, and text messaging. Please contact a Cricket customer service representative by dialing 1-800-CRICKET and pressing "4" when prompted by the menu.
Q: How do I get in touch with Cricket's customer service representatives?
A: The hours Cricket can be contacted are: Monday thru Friday 7AM - 12AM CST, Saturday 8AM - 10PM CST, and Sunday 8AM - 9PM CST. Frequently asked questions about service can also be found via the web at www.mycricket.com 24 hours a day, 7 days a week.
Q: My question wasn't answered here. Is there an additional resource available?
A: Additiional frequently asked questions about Cricket can also be found via the web at www.mycricket.com 24 hours a day, 7 days a week.